Frequently Asked Questions About Buying Native Cigarettes Online in Canada
ORDERING
Getting signed up with us is free, easy, and entirely automatic.
After your first order, just fill out your customer details and a MyNativeSmokes account will automatically be created for you.
- Go to: MyNativeSmokes.com/my-account
- Click the “Lost your password?” link
- Then enter your email or username and click the “reset password” button.
- You will then get an email from us with a reset password link. Click on it, then enter your new password.
This happens when you haven’t logged into your account and you’re trying to checkout. Simply go to: mynativesmokes.com/my-account and login. Then head back to the checkout page.
Its beneficial to login in order to receive your points and track your orders.
- Prices are cheaper at MyNativeSmokes.com than local tobacco stores. In most cases, our prices are significantly cheaper compared to other online smoke shops as well.
- We take pride in the trust of our customers, and excellent customer service. We will never let our customers down. You can trust MyNativeSmokes.com to take care of you, from no-hassle returns to our timely responses to any issues that may concern you.
- We offer unparalleled shipping options. We offer both Canada Post and Purolator for service across Canada. Canada Post we ship via ExpressPost 2day and Purolator we use next day delivery services.
- We practice the highest discretion with our shipments to ensure the safety of our customers and their personal information.
Payments
At MyNativeSmokes.com, we only accept Interact eTranfers as a form of payment.
Please follow this link: https://mynativesmokes.com/etransfer-payment-instructions/
On the cart or checkout page, click on “Apply Discount” and your points will be redeemed.
Shipping & Returns
Flat Rate: $24.99
Spend $250+ for Free Shipping
We make sure our packages are 100% anonymous, discreet, and comply with all shipping requirements when they leave our warehouse.
While it’s rare that a package will get damaged, lost or stolen during shipment, please let us know immediately so we can locate and/or replace your order for you as quick as possible.
Your package will be shipped in the most discreet, generic packaging you can imagine. This precaution maintains your privacy and contains no indicator of your package’s contents.
Absolutely! Every order we send out will have a tracking number to it.
If you do not receive one with the email you provided, please make sure to double check your junk/spam folder because at times, some of our emails may get lost there. If that is the case, remember to drag that email to your inbox so there are no future delays or hiccups.
If for any other reason, please contact us through email at [email protected] or use our live chat feature and talk to a representative.
If you purchased your order with Interact eTransfer, your order would be processed within 24 hours. Once our account department has received the funds and confirmed the correct order number, that order will be sent to our warehouse an placed in an order queue to get packaged and shipped.
If you miss the 11 am PST cut-off period:
Orders made before 11 am (pst) from Monday to Friday will be packaged and shipped out the same day.
Orders made after 11 am from Monday to Friday will be packaged and shipped out the next business day.
- Orders made on weekends and holidays will be packaged and shipped the next business day.
Please note:
Some e-transfers may take up to 45 minutes to get to us depending on which bank it has been sent from.
We will try our best to process any orders that we get after 11 am that day, and there is a decent chance that we will. However, we cannot guarantee it.
Message us through live chat if you’d like to find out.
- Both our couriers, Canada Post and Purolator, do not work on the weekends and on Canadian Holidays.
These are the steps you should take:
- Do not contact the couriers directly. Let us do that for you, we have more experience dealing with our couriers, we will know what to say to them.
- Contact us first!
- via live chat or email us at [email protected] and we’ll follow up with the courier we used for your order to track down your package.
- We will ask our courier to open an investigation to see what happened to your package, this may take around 5 business days to complete the search process.
There are multiple possibilities why reasons why your package may not have arrived, the most common are:
- Courier delay
- Incorrect address on shipping label
- The courier has delivered the package to the wrong address, even though the address on the shipping label is correct
- Theft, either from the courier or stolen from your mailbox/porch
- Confiscated by our couriers (very rare)
No matter what the case, please let us know and we will reimburse and send out a replacement order once we find out what happened to the original.
If the missing order is due to theft from your mailbox/porch. We will replace the order the first time it happens and help figure out how we can keep your packages safer but any orders stolen afterwards, we might not reimburse.
Yes, you can. BUT please note that we cannot offer a delivery guarantee if you live in Nunavut, Yukon, Northern Ontario, Northern Quebec, or Newfoundland due to the high-risk of packages not arriving. The only thing we will provide you with is a tracking number. You will be ordering at your own risk and will not receive a replacement pack or refund if the package DOES NOT arrive. If you have any concerns, please contact us via live chat before ordering.
We offer full insurance for your order, meaning if it gets lost, or stolen we will replace your package. This usually never happens however we like to give our clients full confidence when purchasing through MyNativeSmokes.com. We do not offer replacement packages on your order if the tracking number says delivered.
